Refund policy

Cancellation

If you've changed your mind about your order, please contact me ASAP at gisella@thecolorfulplace.com, soย I can cancel and refund your order prior to shipment. If your order has already been processed and shipped it can no longer be cancelled.

Once a cancellation has been processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.ย 

Refunds & Returns

Weย do notย acceptย refunds/returns on orders that were sent with all the exact items as ordered or have no damage. However, we will gladly accept returns and refunds under certain conditions:

+ The item(s) you have received are damaged/incorrect/missing. Please email us immediately with photos and your order number.

+ To be eligible for a return, your item must be in the same condition that you received it,ย unworn or unused, with tags, and in its original packaging. Youโ€™ll also need the receipt or proof of purchase.

+ For orders with incorrect item(s), we will send the correct item(s) along with a return slip for theย unopenedย received item(s).

+ We are not responsible for refunds where the buyer has provided an incorrect shipping address or undeliverable address.ย 



To start a return, you can contactย me atย gisella@thecolorfulplace.com.ย If your return is accepted, weโ€™ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.