Refund policy
Cancellation
If you've changed your mind about your order, please contact me ASAP at gisella@thecolorfulplace.com, so I can cancel and refund your order prior to shipment. If your order has already been processed and shipped it can no longer be cancelled.
Once a cancellation has been processed, the funds will be released immediately, but may take 3-10 days for the credit to post to your account.
Refunds & Returns
We do not accept refunds/returns on orders that were sent with all the exact items as ordered or have no damage. However, we will gladly accept returns and refunds under certain conditions:
To start a return, you can contact me at gisella@thecolorfulplace.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.